SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jumarn (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jumarn.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Had an epic movie night at my buddy's place and they had this new xgimi projector. Blew my mind! The picture was insane - so clear and crisp, like my own cinema. The 4K and Dolby Vision are a game-changer. It's awesome for TV shows and iPad streaming, and the sound? Top-notch. The setup was a piece of cake, even grandma got the hang of it. My only gripe? No native Netflix, and finding a matching tripod is a hassle. But overall, it's a massive upgrade for my movie nights.
I did a lot of research and most projectors are pricey with no speakers or smart features. This one is a breath of fresh air. It's lightweight, has a huge screen, Harman Kardon speakers, and loads of smart features. Setting it up is a no-brainer, no need for extra screens or calibration. It's like the smartphone revolution for projectors. I'm in love and not looking back.
This projector blew my expectations out of the water! The picture quality is stunning - super sharp and colorful. The 4K is mind-blowing for home cinema. The interface is user-friendly, and I love the variety of connections and smart features. It's great even in daylight, and you can barely hear the fan. Our living room is now an entertainment paradise. Worth every penny for cinema enthusiasts!
It's seriously elevated my home cinema experience to a whole new level.
To put it simply: It's whisper-quiet, has amazing resolution and color, and the sound is great. The automatic setup means you hardly have to fiddle with settings. Using LAN over Wi-Fi is better for picture stability. It's well-packed and looks sleek. For the price, you're getting a top-quality product with incredible image performance.
The image quality is excellent, although the contrast could be better. It's bright enough and the speakers are loud and clear for any large room. The image adjustment and auto-focus are super convenient. The OS can be a bit glitchy, but clearing the cache before use solves that.
As a movie buff who was new to projectors, this one made me feel like I have a cinema at home. It's just brilliant.
This projector is fantastic. The image quality, Harman/Kardon sound, and design are all top-notch. The only minor issue is a light halo if you're not right in front of it, but that's more about the room than the projector.
I've been on the lookout for a top-notch projector and this is it! The color display is fantastic and the wall color adjustment feature is a game-changer. It's a bit pricey, but totally worth it.
If you're hunting for a great value projector, this one's unbeatable.
Setting this up was the easiest thing ever, and the picture quality for gaming and movies is the best I've ever seen. It's everything I wanted and more!