SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jumarn (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jumarn.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
These toys are super cute! They fit in my hand for size reference, but I love them! I do have a large chewer, so I honestly don't think they will last long, and I will definitely need to supervise to prevent him from eating them. However, I know he will have a blast while they last!
These toys are super cute, but I recommend them for smaller breeds. My beagle chewed right through them!
I own a German Shepherd teenager who has a strong penchant for chewing and tugging. She was absolutely thrilled with these heart-shaped toys, but within a couple of hours, she managed to untie one of them, which I was able to partially fix. Despite the others in the set also coming apart, she continued to enjoy playing with the ropes. Overall, it was a fantastic purchase and made for an awesome Valentine's gift for her. I just wish they were a bit more robust without sacrificing the softness of the rope.
A cute Christmas gift for my Siberian Husky. She eventually tore it into smaller pieces, which she still carries around. She absolutely adores this toy. I bought two so she has a new replacement. Happy husky!
My pup and his cousin both adore these toys! They haven't torn them apart yet, and it seems to provide mental stimulation.
I loved these rope toys. They were a perfect gift for our 6-month-old puppy. They didn't last very long, but considering she's a puppy who chews on everything, I consider it a win that they lasted as long as they did.
They didn't last very long with my large dog, but she absolutely adored them, and they were adorable. Considering the price and my expectations of their durability with her, not bad at all. I would definitely buy them again!
These toys are incredibly durable.
Kept my dog entertained for quite a while. She loves chasing after these toys.
I've had dogs all my life, and this toy is always their favorite comfort item. I don't have to worry about harmful components like squeakers or plastic bits.
My daughter told me that lasers are not good for dogs' eyes since they have more rods and can see in the dark better than humans can. So, this toy is perfect!
I gave this toy to my pup for Valentine's Day, and she absolutely adores it! 🐾
Cute and adorable! Our puppy loves them!
We use these to keep our puppies distracted during photo sessions, and they look fantastic!
One of the toys broke immediately, but the rest held up well against my chew-loving dog.
These chew toys are sweet and practical.
We have a medium-sized dog with a strong attraction to play, and she adores these flirt toys.
These toys lasted about two weeks before my 8-month-old Bully managed to wear them out. He loved them and is looking forward to getting some more.