SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jumarn (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jumarn.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I gave this to my boyfriend on last New Year's and they're still in great condition. We wear them all the time and there's no tarnish or damage, and the engraving is still perfect. They're really durable and the hearts fit together perfectly. Highly recommend them.
I got these rings for my wife and me because our wedding rings are too big now. The heart-shaped details on the rings connect together, which is what really made me love them. Great product, would definitely buy again if needed.
We picked this ring for our second anniversary. We wanted something small, affordable, and beautiful, and this ring was just right! It's made from great material and fits perfectly. I love the heart design and how it connects with the other ring. My husband and I wear them with our wedding bands. It's perfect for what we wanted!
Bought these rings a while ago for my girlfriend and me, and we absolutely loved them! They were adorable and perfect for when we're apart. Unfortunately, we both lost them pretty quickly. I left mine at a restaurant far away. They were sturdy and pretty while they lasted! 10/10.
The rings are of great quality. We love them! The small heart fits perfectly inside the cutout heart. You can read the message inside clearly. We've been wearing them 24/7 for a month and they haven't tarnished or scratched.
Bought these rings for my boyfriend and me since we recently started dating. They're cute and seem durable. Definitely recommend. (Update: the boyfriend wasn't great but the ring still looks pretty!)
So cute! I would definitely buy them again.
They look beautiful and great when worn together.
These rings make a sweet and reasonably priced couple's gift.
The smaller band's heart sometimes gets caught in my hair, but I love them! They fit a bit snug but are still good.
I've had the ring for about three months. It's a bit scratched up, but it's a good product overall, especially because it hasn't turned my finger green.
Had to buy a new relationship ring for my girlfriend since her old one was getting tight.
The ring is very nice.
The ring looks just like the photo and the material is good. It's very shiny. Just be sure about your size because I ordered too big and now I need to get a smaller one.
The ring tends to catch on things, but it looks awesome.
This ring is stunning and shiny, a real bargain! Just a heads up about the sizing though đź’–
The ring is exactly as described and the engraving is neat, though slightly off-center.