SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jumarn (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jumarn.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Absolutely love this keychain! The 'I ducking love you' message is both funny and sweet. A perfect little gift for my girlfriend on Valentine's Day.
Bought this for my husband, and he couldn't stop laughing. Great quality and the duck charm is adorable. Definitely a hit!
Five stars for this cute keychain! It's a unique way to show love. The material is sturdy and looks like it will last for years.
This keychain was the highlight of our anniversary! My partner loves ducks, and the pun just made it all the more special.
Got this as a birthday gift for my best friend, and she loved it! The stainless steel is a nice touch, making it feel high quality.
Such a quirky and fun gift! It's well-made, and the size is just perfect. My boyfriend carries it everywhere now.
I was looking for something different for Valentine's Day and this keychain was perfect. It's funny, cute, and well-crafted.
A great buy! The text and the duck charm are well done, and it feels very durable. My girlfriend found it hilarious and adorable.
This is not just a keychain, it's a conversation starter! Love the quality and the humor behind it.
Perfect for duck lovers and those with a good sense of humor! The material is top-notch, and it's a sweet little gift for a loved one.
I surprised my wife with this keychain, and it was a hit! She loves the playful pun and the quality is fantastic.
Such a cute and funny gift idea! It's well-made, and the engraving is clear and sharp. A big thumbs up from me!
This keychain is both charming and hilarious. A great way to add a little humor to your day. Highly recommend!
I bought this for my partner as a 'just because' gift and he absolutely loved it. The quality is great and it's very sturdy.
Love, love, love this keychain! It's the perfect blend of cute and funny. A big hit with my girlfriend.
This was a great little addition to my Valentine's Day gift for my husband. He thought it was hilarious and carries it with him daily.
A wonderfully unique gift! The stainless steel gives it a nice weight and feel, and the duck is just too cute.
Got this for my friend as a joke, and she can't stop raving about it. It's a high-quality keychain with a lot of charm.
This keychain brought so much laughter on our anniversary. It's well-made, cute, and just the right size.
An excellent gift for anyone who appreciates a good pun! The quality exceeded my expectations, and it's become a cherished item.
The keychain is just like the description said. I got it as a gift and I'm really happy with it. I'm sure the person I'm giving it to will love it just as much.
The keychain is a bit on the smaller side, so keep that in mind. It might be too small for some as a keychain.
This keychain is really cute! Just what I was looking for.
I'm impressed with the quality of this keychain. It feels sturdy and well-made.