SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jumarn (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jumarn.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I'm in love with these heart-patterned socks! They're not only adorable but also hold up great in the wash. They fit perfectly and maintain their shape and color after washing and drying
As someone who's picky about sock material, I'm impressed with these. They're made of high-quality cotton that's both durable and comfortable. My daughter adores them too!
I gifted these socks to my niece, and she can't stop wearing them! They feel luxurious, with the heart design on both sides adding a special touch. They're a fantastic purchase!
These socks are incredibly comfortable and stretchy. I'm particularly fond of the cute heart detail. They are on the thinner side, which I prefer for certain shoes
The packaging was nice, and the quality exceeded my expectations for the price. They fit well and look adorable. I've received so many compliments and plan to buy more as gifts!
These socks are perfect for the upcoming cooler months. They're comfy with just the right amount of stretch, not too tight. Lighter colors need a bit more care in washing, but it's worth it
I'm a size 8.5, and these socks fit me perfectly. They rise just above the ankle with a charming heart design on each side. They're thick, stretchy, and breathable - very well-made
Bought these as a birthday gift for a colleague, and she loved them! The design is perfect for casual wear, and the texture was surprisingly high quality. Will definitely purchase again
Got these as Valentine's Day gifts for my friends, and they were a hit! They're so comfy and well-made, I kept a pair for myself. Will buy again for sure
These socks are a hit with their cute heart design. They're also great quality which I appreciate. The only problem one could have is how thin they are, unless you hate thick socks then they’re perfect lol!
As a size 7, these socks fit me perfectly. They're incredibly soft and super cute, especially with boots or Doc Martens
Bought these for my girlfriend and she loves them. They're of medium thickness, have detailed embroidery, and are stretchy enough for active wear
I gave these as a birthday gift to a coworker, and she was thrilled. She complimented their cuteness and quality!
These are adorable and high-quality socks. They fit my size 6.5 feet perfectly and can stretch for larger sizes too
Finally found high-quality, well-fitted socks. The design is cute and the quality is top-notch
I was delighted by how these heart-patterned socks feel. They are soft, fit snugly, and the heart design adds a playful touch to my outfits
I usually don't comment on socks, but these are exceptional. The heart pattern is subtle yet stylish, and they feel comfortable even after a long day
I love how these socks feel against my skin. The cotton is soft, and they have just the right amount of stretch. Plus, the heart design is just adorable
Impressed by the quality of these socks. They're durable, comfortable, and the heart design is a nice touch. They've become a staple in my wardrobe. Still wish they were a tad higher, but overall they feel nice!
These socks caught my eye with their cute design. They fit perfectly and feel incredibly comfortable. I love wearing them with different shoes, from sneakers to dress shoes