SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jumarn (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jumarn.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The Cartoon Ghost Heart BFF Friendship Jewelry Necklace Set was larger than anticipated, but absolutely adorable! I'm excited to gift it to my sister for Christmas. It's the perfect blend of charm and sentiment, and I'm sure she'll adore it as much as I do
I'm enamored with the look of the Cartoon Ghost Heart BFF Necklace! It's slightly more delicate than I expected, but it's incredibly cute. I highly recommend it and am considering purchasing another set for my other friends. It's a delightful symbol of friendship
My daughter chose the Cartoon Ghost Heart BFF Necklace for her mom's birthday, and it was a hit! The quality, considering the price, was impressive. It's a thoughtful gift that exudes warmth and love
The quality of the Cartoon Ghost Heart BFF Necklace is commendable. My friend absolutely loved it. I do wish there were options for chain length, but overall, it's a wonderful product
I gifted the Cartoon Ghost Heart BFF Necklace to my nephew, and it was a perfect choice. He cherished one for himself and shared the other with his friend. It's a special way to symbolize their bond
My daughter has been on the lookout for a shared necklace with her friend. The Cartoon Ghost Heart BFF Necklace was just the right size for her and her elementary school friend. It's cute and perfectly suited for young kids
The girls absolutely adore their Cartoon Ghost Heart BFF Necklaces, though my daughter's curly hair did get tangled in it once. Aside from that minor hiccup, it's a lovely set that they cherish
The Cartoon Ghost Heart BFF Necklace was perfect for my child's Halloween costume! The quality is great for the price, and it arrived just in time. It's also a sweet accessory for kids to wear any time
This necklace set is a fantastic gift for that special someone! The Cartoon Ghost Heart BFF Necklace is beautiful and eloquently expresses friendship and love. I highly recommend it!
I found the Cartoon Ghost Heart BFF Necklace to be a very cute gift for friends and family. The quality of both the chains and pendants is impressive. It's a delightful way to celebrate connections
I chose the Cartoon Ghost Heart BFF Necklace as an anniversary gift, and it was amazing! They're super cute, durable, and the perfect size. It's definitely worth the purchase
I ordered these necklaces for my fiancé and me for our anniversary. They're beautiful and meaningful. Even after my fiancé lost his, the replacement arrived promptly. I highly recommend these heartwarming necklaces
My 12-year-old daughter bought this for her and her boyfriend, and I was pleasantly surprised by the quality. The chains are long and sturdy, and the necklaces are really cute. It's a great value
I was so pleased with the Cartoon Ghost Heart BFF Necklace. I bought it for me and my best friend in memory of another friend we lost. The pendant size and chain length are perfect. It's a special way to remember her
My granddaughter asked me to purchase the Cartoon Ghost Heart BFF Necklace for her friend who is moving away. They're like sisters, and it's a touching keepsake of their time together. Heartwarming, yet bittersweet
As a father, seeing my son give one half of the Cartoon Ghost Heart BFF Necklace to his best friend was truly touching. It's a small, yet significant token of their strong bond. The quality is exceptional, and it's a gift that they'll treasure for years
I bought the Cartoon Ghost Heart BFF Necklace for my niece and her best friend. They were thrilled! It's a beautiful symbol of their friendship and a quality piece that they can wear daily
The Cartoon Ghost Heart BFF Necklace was an instant hit with my daughter and her best friend. They wear it to school every day, and it's heartwarming to see how much it means to them. A lovely and well-crafted accessory
I purchased the Cartoon Ghost Heart BFF Necklace for my twin daughters, and they've been inseparable from them since. It's a charming way for them to express their sisterly bond, and the quality is excellent
Gifting the Cartoon Ghost Heart BFF Necklace to my goddaughter and her best friend was a delight. It's more than just a necklace; it's a symbol of their enduring friendship. The craftsmanship is commendable, and the design is universally appealing