SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jumarn (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jumarn.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
It’s really pretty, arrived in pristine condition without any scratches or marks. It tends to slip off because it's top-heavy. It's adjustable, but still a bit too big for my finger even at its smallest setting. Looks fabulous in photos though!
This ring is beautiful and of good quality. It has some weight to it but not overly so, and it's a bit hard to make bigger. Absolutely love it!
I absolutely love it, it’s super beautiful. Highly recommend it, it's really gorgeous.
It's very pretty! However, the paint started to wear off to a pinkish hue with repeated wear, especially where it stretches. But for the price, it's kind of expected. Still looks amazing🔥
The engraving is neat, and the ring itself is beautiful and large, plus it's adjustableđź’—
Such a cute ring, arrived without any scratches or chips. Really pleased with my purchase.
It has an interesting look.
It arrived in perfect condition, just like in the photo. Haven't tested it with water or creams yet to see if it tarnishes, but so far, so good.
The ring looks amazing in person, giving off an expensive vibe. I'm not sure how long it will last without damage, but for the price, it's a total steal.
The ring differs a bit from the photo. The metal seems of lower quality in person and not as smooth. It feels a bit rougher. But that's only noticeable up close. Otherwise, it's fantastic for the price. Very light and comfortable to wear. It might not last very long, but it's worth it for the price.
The ring is superb, really good for the price.
The ring is beautiful, even better than expected, but it started to peel quite quickly.
The ring is actually better looking than in the photos. The quality is top-notch.
Bought three of these. They're adorable and seem to be thick, good quality metal. Love the cute details and the fact they come in their own little bag.
It's cool, but stretching it to fit a larger size is a bit tough.
It looks even more beautiful in person than in the photo. Really happy with it. Thanks a lot!
Absolutely perfect!!!