SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jumarn (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jumarn.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I adore the vibrant color of this red heart-shaped purse, and it's wonderfully lightweight. It's the perfect size, exactly as pictured, and possesses beautiful color and top-notch quality. I'm 100% satisfied with my purchase. This purse fulfills my desire for brightness and versatility in styling. It was given to me as a gift, and I absolutely love it.
While it may be more geared towards younger girls, I urgently needed a bag to complete my Barbie outfit. Surprisingly, this purse turned out to be incredibly cute and sturdy. It offers enough storage space in the main compartment for essentials like your phone and a small wallet, but not much more. The heart shape is much sturdier than expected.
I'm so enamored with this purse that I've bought it twice - once for myself and once for my mother, who also adores it. It's exquisitely made and spacious, with a vibrant red hue. It's an adorable little heart-shaped purse that's well worth the price. I've had fun experimenting with different chains and accessories to make it even more stylish.
This purse is simply too cute. It's constructed with excellent materials and comfortably accommodated my cell phone, compact mirror, lip gloss, and earbud case, with some room to spare. It's lightweight, and the straps are long enough for cross-shoulder wear.
I purchased several purses for my daughter's birthday outfit, and this one was among them. Surprisingly, it's become my favorite due to its sturdiness and excellent quality.
This purse is undeniably cute and well-made, though the shoulder strap arrived with some kinks due to packaging. I'm trying to straighten it out by hanging it with some weight in the purse.
This purse is cute and works better as a hand-held purse than with the strap, which can be long and bulky for my 4-year-old granddaughter. However, it should be suitable for teens.
I own the brown version and use it frequently. It has enough room for my phone, wallet, and smaller items, although it's a bit tight with my iPhone 14.
These purses are perfect for my art projects. I've used various colors, and they never disappoint, despite occasional price fluctuations. They remain my top choice.
It comfortably fits my money, cards, phone, lip gloss, pocket mirror, and foldable slippers, making it perfect for my Barbie party.
While I adore the look of the purse, the zipper doesn't glide as smoothly as I'd prefer, causing some inconvenience. Perhaps it will improve with time.
I received this purse for Christmas, and I absolutely love it. It easily accommodates all my essentials, making it a great value.
I absolutely love this purse! It matches my shoes perfectly, and the strap is not too short, unlike some crossbody bags.
I adore this bag, but I wish it were slightly larger, as my iPhone Pro Max doesn't fit. I took it to the Beyoncé concert, and it added a delightful touch to my outfit. A must-buy!
It's a super cute little purse that served my vacation needs perfectly.
I'm really fond of the purse's design; it's truly adorable.