SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jumarn (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jumarn.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I was pleasantly surprised by the excellent quality of these hoodies, especially considering the reasonable price. I purchased them for my husband and me, and he loved them too! They are super comfortable, and we ordered our usual sizes, which fit as expected.
The hoodie fits perfectly! It's not baggy around the waist, has a slim and flattering fit, and the material and lettering are of high quality. I plan to buy more from this seller and highly recommend it.
I adore these hoodies! I gave my boyfriend his on Valentine's Day, and we looked adorable wearing them together. We felt like the perfect couple, and I love him so much. He'll always be my king, and I'll always be his queen. These hoodies represent the power of our love, and I love them!
I got these hoodies for my boyfriend and me for Valentine's Day, and we both fell in love with them. They're not too thick or too light, and I even wear mine when I'm not with him because I'm still a queen! Haha.
Shipping was very fast, and the sizes were accurate. The material is warm and of excellent quality. However, the crown print on the 'Queen' sweater is slightly smudged. Nevertheless, I'm pleased with it and can't wait to give it to my significant other.
Had to reorder these because my daughter received them as a gift, but the buyer didn't check for European sizes. These hoodies are great, reasonably priced, and just as described.
I ordered a size L, which is my size, and it fit perfectly. The fabric is good, and the design is cute. However, the one I ordered for my husband in size XXL was too small for him, even though it should have been his size. We got them for Valentine's Day, so he only wore it once.
I absolutely loved the king and queen set. They were perfect for our engagement pictures, and both pieces were comfortable and true to size.
The sweatshirts have a soft, midweight texture and fit as expected.
Bought for my husband and me, and they're so cute. The only issue is that the lettering on mine seems to be peeling. But aside from that, we love them!
This is the best hoodie purchase I've ever made. I was even more pleased that I could get one for my boyfriend. I will definitely recommend this to someone.
I love these hoodies, and my boyfriend loves them too!
The product was comfortable and true to size. The jacket is thicker than it appears in the pictures, but it fits as expected and is worth the price. I love it!
Bought these for traveling with my hubby, and they are very cozy with warm and nice-quality material. Overall, they are cute.
We both loved these hoodies. They are comfortable, fit well, and the lettering is durable.
I loved it, and she did too. It was a perfect size fit.