SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jumarn (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jumarn.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I bought this as a simple yet meaningful gift for my boyfriend and myself since we both love snapback hats, and he absolutely loved them! They are incredibly well-made for the price, and I enjoy wearing mine, as does my boyfriend. They are comfortable and look great. I would recommend these hats to anyone.
The delivery time was perfect for me to receive this item, which is of excellent quality. It's a fantastic choice for couples. I even recommended it to a friend.
I love the hat; I bought it as a birthday gift for my boyfriend, and he really liked it. It's a nice hat at a reasonable price.
Mine turned out perfectly! The gold color is just right, not too yellow, and the letters are correctly placed. It seems they've improved since the earlier reviews.
As expected, I bought a pair, and the other one is for my wife. The hat's quality seems to be excellent, and it's very comfortable to wear. It's a great product, and I'm thinking of getting another pair. I highly recommend it to everyone!
The hats look exactly like the pictures. They fit well, and the stitching is impeccable. They are of very high quality.
I wanted to feel like a king, so I bought it, and to my surprise, I love the quality, and the price is reasonable too.
They promised to arrive on time, and the hat appears to be of very good quality and comfortable to wear. I would definitely recommend it to my friends.
The hat is inexpensive and has a boxy shape, but it's cute and fun to wear with my boyfriend.
These are hats that say "king" or "queen." I've bought several and will probably purchase more as they wear out.
It's a fantastic addition to my hat collection. I plan to wear this one quite often. It's a very nice hat.
My husband and I are extremely pleased with our hats.
I adore my king hat.
I expected to receive two caps, but to my surprise, only one arrived. I must have overlooked the description, and I was disappointed, though the quality is decent.
I purchased these as a wedding gift, and the bride and groom absolutely adored them!
I got these for my boyfriend's birthday photoshoot, and he loved them!