SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jumarn (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jumarn.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The product matches its appearance exactly as depicted in the images – a finely crafted 3D image that makes a valuable addition to my collection. 🙂
Despite initial doubts due to mixed reviews, I am genuinely delighted with this purchase. It has exceeded my expectations and garnered numerous compliments. After a month of use, it remains in excellent condition, and I would not hesitate to buy it again.
This product has exceeded my expectations by a significant margin! It boasts an ideal size with a splendid, perfectly sized chain that easily slips over the head without the need to unclasp it. It unquestionably complements my style.
I wear this necklace constantly, even while diving in both fresh and saltwater. Despite months of exposure, it still maintains its pristine appearance. My only critique is that, personally, I find the chain too small for the pendant.
The item closely resembles the pictures and has a pleasant feel in the hand. Originally purchased as a gift, my friend loves it so much that he wears it regularly, claiming it gives him a sense of authenticity. 😜
In terms of size, it is just right, as my husband has not taken it off. It has not caused any skin irritation and appears quite durable. While it has some weight, it remains comfortable to wear.
I have a fondness for Gothic aesthetics, and this necklace perfectly embodies that cool, edgy vibe. The material feels robust, and I absolutely love it.
The charm is exceptionally cute with a well-defined design. It is simple to attach to the chain, easy to adjust, and locking the necklace securely in place is a breeze. It's comfortable to wear around.
I'm absolutely enamored with this item! It showcases excellent craftsmanship and adds a dash of gothic and Halloween-inspired charm. I also own the matching ring; now, I just need to find coordinating earrings.
My wife is smitten with this necklace. While she may have had a past fascination with the gothic lifestyle, it seems it never truly leaves someone. It looks fantastic on her.
The shipping was swift and secure. I absolutely adore this necklace and received compliments within minutes of putting it on. It offers great value for its price, and I plan to order from this company again.
The pendant itself is stunning, although I'm not particularly fond of the chain that accompanies it.