SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jumarn (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jumarn.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I bought these for our second-anniversary celebration, which is traditionally the "cotton" anniversary. My husband and I wear them constantly and are very pleased with the quality. Even after nearly two months and frequent washing (2-3 times a week), the wording still looks brand new!
There was a miscommunication on my part, but they were incredibly helpful, and the quality was AMAZING. Definitely worth the purchase!
I got this as a last-minute anniversary gift for my girlfriend, and I expected it to be of average quality. However, it turned out to be the softest and highest-quality shirt ever.
The interior of the hoodie is incredibly soft. The sizing is just right, and the lettering is impeccable. Overall, I'm thrilled with my purchase and can't wait to give my boyfriend his!
I purchased these hoodies for my husband and me in December. We opted for size XL and 2X, and they fit perfectly! If you prefer your hoodies baggy, you might consider sizing up, but we have no complaints. They have held up well through multiple washes. Highly recommended!
I ordered these as an anniversary gift for my husband and myself, and they are absolutely amazing. They are warm, soft, and well-crafted. I will definitely order more items in the near future 😍❤️.
My boyfriend absolutely LOVES his :)
I knew they would love these shirts, as they ride bikes together. I even bought matching pants to complete the outfits. They absolutely ADORE these outfits.
We adore them. Both my husband and I wear them regularly, and they were a gift to each other.
I ordered both "hubby" and "wifey" sweatshirts for my daughter and son-in-law as Christmas gifts. Initially, I received only the "wifey" sweatshirt, but after reaching out to them, I had the "hubby" sweatshirt in just four days. We absolutely love them!
The fit was just perfect, and we adore the color and flawless appearance.
We wore these during our honeymoon trip and received numerous compliments. If you enjoy hearing congratulations and looking cute, these are a must-buy. The material is very soft.
My hoodie is incredibly comfortable, the embroidery is well-done, and it's an overall 10/10.
sent this to my boyfriend as a gift, and he loves it. It's also super comfy ❤️.
I purchased this for my boyfriend as a cute gift, thinking it was a set of two, but I was mistaken due to the price. Nonetheless, it was still a fantastic purchase, and I'm absolutely obsessed with it <3.
They're fun to wear and boast exceptional quality and a great fit.
These sweatshirts are well-crafted, thick, soft, and exceptionally comfortable. Plus, the shipping was speedy!
My friends were delighted with the gift due to its outstanding quality.
Great quality, and my boyfriend loved it.
One of the best purchases I've made. I got matching ones for my boyfriend and me for our anniversary, and we both love them.
This hoodie is of good quality :)