SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jumarn (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jumarn.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
This massager works wonders on my lower back tension. I'm excited to use it daily, and the customizable modes and heat feature make it versatile for use on different body parts. It is a bit bulky, though!
I initially thought the massage might be too gentle, but boy, was I wrong! It's surprisingly strong and effective. After just a few days of use, I've noticed a significant reduction in neck pain and improved mobility. So far, I'm extremely satisfied with this purchase.
My first day using it, and it seems to do the job decently. However, I can easily stop the massager with my hand, and it doesn't provide the deepest massage. While it may not be the best on the market, it's certainly a budget-friendly option.
Need a fantastic gift idea for those hard-to-shop-for friends and family during the holidays? These massagers are a fantastic choice! I've given a couple as gifts and received rave reviews. A 10/10 gift idea!
This massager has been a godsend for my neck and shoulder tension. I use it every evening to unwind, and it does wonders in releasing the built-up stress in those areas.
This massager is a game-changer! It not only works well but also lasts. I highly recommend it to anyone looking for a thoughtful gift or in need of some self-pampering.
My husband struggles with knots in his back, and this massager has been a lifesaver. It's been effective in relieving his shoulder tension, and I no longer have to use my fingers to try and help him.
It's helped alleviate both my neck and back pain effectively. The user-friendly interface allows for easy adjustments, although I don't feel the heat as much as I'd like. Nonetheless, the massage itself is great!
After about ten uses, I can confidently say this massager has been a game-changer for my back pain. Even though I overdid it once and felt sore, it's akin to a good massage. I primarily use it standing up, and it's significantly improved my comfort.
I'm absolutely thrilled with this massager! It works wonders on my muscles and the heat function is simply fantastic.
It's become an essential part of my daily routine, providing much-needed relief.
I gifted this to my son for his birthday, and he can't stop raving about it. It's become a daily essential for him, providing much-needed relief for his tired muscles and aching back.
Despite being a bit pricey, this massager is worth every penny. It has become a part of our daily routine, delivering effective massages and leaving us feeling rejuvenated.
I used to wonder if these massagers just replaced one pain with another, but this one genuinely provides relief. The multidirectional features are fantastic, and it's easy to control the pressure to your liking.
My first unit arrived faulty, but the company promptly replaced it, and I'm so grateful they did. This massager provided immediate relief and works like a charm.
I've been working from home due to the pandemic, and this massager has been a lifesaver for my shoulder and back pain. It's easy to use and incredibly effective.
This massager has been a game-changer for my neck and back pain after long hours at the computer. It provides much-needed relief and relaxation.
My son is absolutely thrilled with this massager. It's easy to use and has helped alleviate his pain from neck to lower back, making it a valuable addition to his daily routine.
The only improvement I wish for is more heat, but aside from that, I love everything about this massager.
It's versatile and works wonders for my neck and lower back.